COMMITMENT TO YOUR PRIVACY
When do we collect personal information?
We will only collect personal information if it is necessary for us to do so.
Situations in which we may collect personal information include:
Personal information may include sensitive information (for example, religious beliefs, health status, ethnic origins).
Ways in which we collect personal information
We collect personal information in person, in writing, by telephone, through our website and through other methods of communication. Most of the personal information that we collect is provided to us by our customers, when they initially apply to obtain goods and services from us, and during the course of us providing goods and services to them.
Sometimes we may need to collect personal information from third parties, in the course of assessing whether we wish to supply our goods or services to you, supplying our goods or services to you, or ensuring that information that we have been given is correct.
These third parties may include:
In each case, we will treat personal information we collect in accordance with the principles set out above.
What do we use personal information for?
We use personal information to: assess whether we wish to provide any of our goods and services to you, to provide our goods and services, satisfy regulatory requirements, carry out administrative tasks, recruiting, refer our customers to suppliers, conduct market or customer satisfaction research.
Disclosure of personal information to third parties
Sometimes, in order to supply you with our services, we may disclose your personal information to third parties. These may include John Deere, Holden, Ford or other manufacturers, repairers, bodies related to us, our bank or other financial providers, our lawyer, agents, contractors, insurers, advisors, your agents, your contractors, organisations with whom we have an alliance or arrangements, and other entities which it is reasonable to expect that information would be provided by in the course of or incidental to the provision of services by us.
We will only do so in accordance with our policy.
We may also be required to disclose your personal information to some third parties by law.
When we collect personal information
Usually we will take reasonable steps at or before the time we collect personal information from an individual, to ensure that individual is aware of:
However, there are circumstances where we are not required to do so.
Access to your personal information
If you request, then in most circumstances we will make available to you the personal information about you that we have collected. Situations where we might not allow you access to your personal information are described below.
Requests for access to your personal information should be made in writing to our privacy officer.
We will respond to a request for access to information as a priority and will seek to do so within a maximum of 10 days.
We will not charge you for requesting access to your own personal information.
When might we refuse access to your personal information?
In certain circumstances we may refuse you access to your personal information.
The circumstances in which we might do so include:
What to do if you believe the information we hold about you is inaccurate
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review and update the relevant information.
In order to provide services to you we may use your personal information in order to update you as to the goods or services being offered by us.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices.
If you are dissatisfied with the manner in which we use your personal information
We want always to improve our systems and procedures to give you full confidence in our ability to respect and safeguard the privacy of the personal information you provide to us. If we have not fulfilled our commitment to you, please contact us.