AFGRI Connect
AFGRI Connect is your partner in providing insights and intelligence helping you make informed decisions about your operations.
Whether it’s through the automation of farming practices or advanced diagnostics and analysis, our dedicated support centre gives you access to technology experts and helps you take precision agriculture to the next level. Call or text us on +61 483 947 817.
AFGRI Connect Support Hours
Normal Business Hours
Monday to Friday: 8am - 5pm
Harvest and Seeding Hours
Monday to Friday: 7am - 7pm
Saturday and Sunday: 8am - 5pm
For urgent support outside of these hours, please contact us through the John Deere Expert Connect app and we will endeavour to respond as soon as possible.
Download the ExpertConnect App
You can also connect with us through the John Deere ExpertConnect app, download to get started!
AFGRI Connect Support Plans
AFGRI Connect Remote Support
Complimentary
Remote precision technology support for customers operating John Deere tractors, sprayers and combines, provided by our experienced AFGRI Connect Precision Technology Consultants.
AFGRI Connect On Demand
$150 per hour (excl. GST)
Remote precision technology support for John Deere technology operating in non-John Deere tractors, sprayers and combines, provided by our AFGRI Connect Precision Technology Consultants.
AFGRI Connect Ops Center™ Support
$500 per year (excl. GST), per customer trading account
Enhanced precision technology support designed to help you get more from your connected operation. Practical, personalised support to help keep your data organised, your technology working for you and your operation connected. Plus free access to customer training clinics and one-on-one support and training.
Our AFGRI Connect Precision Technology Consultants are only a call or text away when you need them, providing remote support for John Deere Operations Center™, data clean-up and one-on-one training.
AFGRI Connect can assist with the creation and initial setup of John Deere Operations Center. Once you are up and running, we will provide training and implement best practices for data cleanup and account maintenance.
John Deere Operations Center is the digital platform that connects equipment, people and data in near real time. As equipment operates in the field, the data collected is automatically streamed to the John Deere Operations Center account.
Connectivity and Experience
- Speak with our technology experts about all John Deere Precision Technology products, including support for John Deere displays, receivers, and modems fitted to non-John Deere equipment.
- We also assist with John Deere Operations Center account creation, setup, and data management.
Insights and Intelligence
- We assist with the setup of documentation, section control, and AutoTrac, as well as optimising advanced solutions like Machine Sync, In-Field Data Sharing, AutoTrac Turn Automation, and Implement Guidance.
Diagnostics and Analytics
- Best practice for managing work data and ongoing account maintenance.
- Identifying diagnostic trouble codes and providing recommendations.
Remote Support
- Provide Remote Phone Support for John Deere Precision Technology Products in all makes and models of machinery.
- Supply software update information for machines and universal hardware.
Training and Assistance
- Prescription creation training with Telus Prescription Creator.
- Free access to local training events throughout the year.
- 1:1 training with our Technology Experts in our state-of-the-art Perth Facility.
Automation and Autonomy
- Creating and managing boundaries, guidance lines, flags, products, and machines.
- Converting RTK to SF-RTK boundaries and guidance lines.
Machine Monitoring
- Maintaining plans and monitoring connected equipment.
- Notifying and assisting with software updates.
- Machine maintenance planning and service intervals.
Customer Success
- We are here to help you get the most out of your equipment by providing industry-leading precision technology solutions to suit your operation.
- Helping you reduce your downtime by having answers when and where you need them, reducing costs of unnecessary travel and labour for simple issues, and offering the security of our team monitoring your JDLink™ enabled equipment and notifying you of important codes.
BOOK AN AFGRI CONNECT TRAINING SESSION
One-on-one support and training with our AFGRI Connect Precision Technology Consultants to help you maximise your John Deere technology.
Use our booking system below to schedule a session that suits your needs.
AFGRI Connect Clinics
Throughout the year, we provide clinics for customers subscribed to the AFGRI Connect Precision Technology Support Package. The clinics focus on season readiness and tackling common issues before the season's start.
AFGRI Connect has recently completed this season's pre-seeding clinics. If you require one-on-one help, please book a training session with an AFGRI Connect specialist today to receive tailored support for your operation.